Wednesday, July 17, 2013

iCan't - Call Forward - Verizon

This is almost Identical to my previous “Call Forwarding” iCan’t blog, but this is for Verizon. We recently moved all of our enterprise from AT&T to Verizon and I’ve encountered this problem again.

If you’ve switched from a Nokia or a Samsung or a (insert random phone brand here) to an iPhone recently, you may have noticed that you’re missing the ability to specialize your call forwarding. The iPhone has one Call Forwarding option: Call Forwarding. That’s it. No option to forward just unanswered calls. No option to forward just calls when you’re line is busy. That is, no options visible...

Little did you know, there is a way! So, go to your iPhone’s dial pad and calm down.


To call forward when the call goes unanswered:
*71 + <desired phone number> + CALL
To DEACTIVATE call forward when the call goes unanswered:
*73+ CALL

To call forward when you’re line is busy: 
*90 + <desired phone number> + CALL
To DEACTIVATE call forward when you’re line is busy: 
*900 + CALL

To call forward:
*72 + <desired phone number> + CALL
To DEACTIVATE call forward:

*73 + CALL

Monday, May 13, 2013

iCan't - Lock My Screen


iCan't - Lock My Screen

The average enterprise level computer user takes something as basic as screen locking for granted. But to be honest, I don't see why Apple doesn't have this setting activated by default. It is relatively important. Anyways…

Go to Applications/Utilities and open Keychain Access. Then go to Keychain Access/Preferences and make sure the "Show Keychain Status in Menu Bar" is checked. Once it is, a "lock" icon should appear in your Status Bar (the bar where you're clock/battery is located).

If you click the "lock" icon, you have the option to lock screen. There you go; it's that simple.

Remember: make sure you know what your password is before you do this. Too many people have auto-login enabled on their computers currently and may not remember their administrator password.

@geeky_mcnerd

Friday, March 15, 2013

iCan't Handle this Image Capture Application!


iCan’t Handle this Image Capture Application!

Any of you recent OSX upgraders may have noticed that every time you plug your iPad or iPhone (or iPod touch) into your Mac this pesky application pops up. The worst part about it is that the application itself takes just long enough for you to forget that its going to open, but once you start to do something, that’s when it shows its annoying face and interrupts you. I don’t remember the last time I actually used it. It may as well be a pop-up advertisement in my eyes.

If you’re anything like me (lack patience), you probably want it to go away. Forever. Like, right now. This is relatively easy. Plug your phone in and wait (now that you want it to open it will feel like forever). in the bottom left hand corner of the window there’s a “drop-up” arrow. Clicking that will open an option that says “Connecting this iPhone opens:”. By selecting “No Application” out of the drop down, you will make this application’s interference disappear forever.

Enjoy!

Friday, February 22, 2013

iCan't: Account Not Valid for Use in UK Store? But I Live in a US...


Today I had a user come to me with an interesting error. It actually made me laugh. She tried updating her Facebook application from inside her iPhone 4S’s App store only to receive the following error: “Your account is not valid for use in the UK Store. You must switch to the United States Store before purchasing.” We are located in the US. She’s never been to Britain. She has never even left the country. So I did some research.

Apparently iOS 6, along with bugs, came with more bugs! This one is a simple fix, though. In your App store application, and under the “Featured” tab, you should scroll to the bottom of the page. There you will see your Apple ID. Click it, and hit the “View Apple ID” button. There you will see the ability to change your “Country/Region”. Switch that to the proper Country, back out of that window, and start your App Store updating all over again.

Happy shopping.



Thursday, January 31, 2013

iCan't: Share My VMWare Virtual Machine between OSX Users


VMWare 4 Virtual Machine Sharing between Local OS 10.6 Users

One of my Mac to VMware virtual machine users went on maternity leave last week, leaving her equipment open for a temporary replacement consultant to fill in for her. Even though we don’t really like temps or consultants to use any of our equipment in general, I had to build a Snow Leopard user account for the replacement, and giver her access to the pregnant woman’s ( virtual machine. This proved to be a tad more complicated than it sounds.

First, you need to be logged into the original VM’s owner and make sure that the virtual machine is not running or suspended. Then, you need to locate the VM bundle on your Mac. If you don’t know where it is, you can find out by opening the Virtual Machine Library within VMWare, right clicking the virtual machine in question, and clicking “Show in Finder”.

Once you know the location of the file, drag said file into the Shared folder </Users/Shared>. Then, right click to “Get Info” so you can change the “Name & Extension” in order to remove the “.vmwarevm” extension from the end of the file name. You will be prompted to Remove; do so. When this is complete, click the lock icon in the bottom corner of window, enter your administrator password if prompted, and ensure that “Everyone” and “Staff” have Read & Write privileges (under Privileges). You also need to make sure you add any other specific users with the + button to said privileges.

If you hit the “More Actions Button” you will see a selection called “Apply to enclosed Items”. Click Okay. Then add “.vmwarevm” back to the end of the file via the Name & Extensions tab. This should be the end of your sharing shenanigans.

To double check that it took, log out of the main user and into the shared user and attempt to open the virtual machine from the shared folder.

Enjoy!

Wednesday, January 23, 2013

iCan't: Mystery Question Mark in Finder

I had a user come to me yesterday about a question mark that apparently appeared out of nowhere in the tool bar of his Finder window. He was in a slight panic and thought he had broken something.

In reality, all that question mark represents is a missing link. He had a link to a folder (or application) in his toolbar window that no longer existed. He had either moved (or removed) the item from its original location.

You can make this question mark go away by CMD + clicking and dragging the item off of the window. It will disappear in a "puff".

Tuesday, January 15, 2013

iCan't: Three of Every iCloud Contact


Duplicating iCloud Contacts - Microsoft Exchange

If you’re seeing duplicate contacts, go to the iCloud website and login to check if your contacts are duplicated there (icloud.com/contacts).

If your contacts are duplicated within iCloud (via the web page) you will have to call support. If you were the one who duplicated it (importing the same address book multiple times) there probably isn’t much they will do for you, though.

If you do not see them within the web page but still see them on your phone, it may be because your Microsoft Exchange account contacts are being synced with iCloud. Then, iCloud is pushing those contacts back to your phone as iCloud contacts.

There are two ways to relieve this issue. One is to stop using one of the contact accounts. The second way is to start using iCloud for your personal contacts and Microsoft Exchange for your business contacts.

One of my users followed that advise and his iPhone’s address book isn’t a disaster anymore.

Monday, January 14, 2013

iCan't: Get these Old Emails Off my iPhone!


I had a user come to me with a peculiar problem today. He informed me that he has only has a weeks worth of email to sync to his iPhone 5 at a time, yet when he searches for email with the word “itinerary” in the subject, every message he’s ever gotten with said word shows up dating all the way back to 2009! In theory, this isn’t a big deal as it was only about 15 or 20 messages, but I found that this was a good time to do a bit of troubleshooting.

As it turns out, after removing the email account and re-adding it, the older messages disappeared. When I searched for the word “itinerary” only one message showed up followed by an option to “Continue Search on Server”. After hitting this option, the iPhone pulled in the 15 or 20 other messages, saving them in the phone, permanently.

Now, like mentioned before, in this case it is not a big deal, but what if a user searches for messages from a single person and accidentally pulls down 1,000 messages from the server? This could turn into a legitimate issue.

Good news is, this problem is easily solved by removing the account. When you add it again, those messages don’t return unless you ask them to.

I have recreated this problem thrice on my iPhone 4, with the cause and solution being the same, just to triple check my findings.

Happy deleting!

Wednesday, January 9, 2013

iCan't: iPad in the Enterprise


We recently rolled out two iPads to two of our Account supervisors at the architectural firm I work for. One of the guys lasted about a month before he asked for his laptop back. The other one, whom we’ll call "Larry", absolutely loved it. When we told Larry that we wanted to upgrade him from the iPad to the Microsoft Surface, he got sad. He ended up sweet-talking us out of the switch.

It was a slow process, rolling out a business-environment worthy iPad for Larry, but we eventually got him up and running perfectly. And during that process I got to do a lot of application testing... Like, a lot of application testing. 


Pocket Cloud Pro - $14.99
This is by far the best remote desktop app there is on the market, hands down. It gives you all the same things that any other RDP app does (control+alt+delete, zoom, screen snapshot), but it gives you one simple yet often overlooked bonus. Pocket Cloud Pro gives you a mouse cursor. Cursor suddenly gives your iPad the ability to double click specifically small aspects of your Windows desktop, right click anywhere you want, and even scroll up/down inside windows. The inability to use a mouse cursor was by far the highest hurdle to jump when it came to iPads in the enterprise. Pocket Cloud Pro completely voided that issue. Plus, this application allows you to save a few connections, making it that much more user friendly.

What makes this so useful for us is the fact that we have a remote terminal server that our users can remote into from offsite, allowing Larry to log onto our network and work as if he was at his desk from anywhere in the world. This aspect makes the iPad (or any tablet device, for that matter) that much easier to use on an enterprise level.

Pages & Numbers - $9.99 (each)
These apps are Apple’s versions of Excel and Word. Great and almost necessary additions to an enterprise iPad. These applications allow you to open and manipulate Word and Excel documents on the fly. This is extremely handy for 

Dropbox - Free
I don’t think I need to explain what Dropbox is, but the iOS app is a must when it comes to iPad enterprise use. This gives you full access to your entire Dropbox folder structure, with all your files available to look at via a simple, but useful, preview. Plus, if you have Pages or Numbers, you can open Word and Excel files, and manipulate them via your iPad on the go. Whether you use your iPad for work or not, download this app.

Adobe Reader - Free
As long as you’re willing to load your iPad’s available data space up, the Adobe Reader application gives you the chance easily store/access those often used .pdf files that would be otherwise buried in your email or at the bottom of a folder structure in Dropbox. Working for an architecture, Larry utilizes this for proposals and outside client drawings on-the-go. The fact that the price is a big goose egg helps out a bit, too.


AutoDesk 360 - Free
Sign yourself up for a free 360 Autodesk account, upload some drawings, and you’re now a mobile drawing board. Show off your Autodesk files on the go, but make sure you locally download them while you still have an internet connection. It may take a bit of time to download a .dwg file via a 3G network. This is a rather convenient application for an architect, especially one who is trying to sell his product away from his home base.

Evernote - Free (Premium - $45/year)
I swear by this app. Evernote has single-handedly helped me re-organize my work life. I have my daily to-do checklist (an actual checklist), a list of random notes containing tech things that I’ve discovered along the way, and my fiance’s grocery list all in one location accessible on my iPad, iPhone, Android tablet, web browser, Macbook Pro, iMac, and HP. Everyone of those devices have the app that auto-syncs all the information. I discovered this on accident in mid-2011, early enough that I got a discount on the Premium version, but even now the Premium will cost you around $45 a year. Either way, its free to give it a try and use the basic version. The Premium is only worth it if you plan on sharing any of you “notebooks”, which is extremely convenient at the business level. It doesn’t matter if you’re using an iPad or not, give this App a shot.

LiveScribe Sky Pen - $171
Larry spends around 6 hours a day in meetings, where he is constantly jotting notes down. We clued him into the LiveScribe Sky Pen, which isn’t just some ordinary pen. It can record audio while writing, remembering where in the note the audio was recorded. This allows users to then import a digital version of the note into their Evernote application, accessing the visual and audio aspects of said note from any of their devices or computers. The Pen may seem a bit expensive to you, but it needs to be looked at as a business computer accessory. The only future expense is the special notebooks you write in, which is $20 for a four pack that will last you quite a bit of time. This doesn’t help me any, as I don’t remember the last time I actually wrote a note, but in Larry’s case this is a time saver. Not to mention writing notes seems a bit more professional in meetings than tapping away on an iPad.


I promise to Update this posting whenever we find newer and more interesting ways to incorporate the iPad into the enterprise.

Wednesday, January 2, 2013

iCan't: iTunes 11 Side Bar


This may seem a bit silly to mostly every iTunes user ever, but one of my users came to me with this issue today...

If you have found yourself left with no choice but to finally click the “Update Now” button on your iTunes prompt, you may have found that it looks oh-so-very different. 

That being said, once you get the hang of it, it does work and feel much better. 

But, if for some odd reason you demand a taste of the old view back, a “Show Side Bar” choice resides under the View tab. It brings the Music/Movies/Podcasts/Devices bar back on the left of your iTunes window.

Hope this helps!