I had a user come to me with a peculiar problem today. He informed me that he has only has a weeks worth of email to sync to his iPhone 5 at a time, yet when he searches for email with the word “itinerary” in the subject, every message he’s ever gotten with said word shows up dating all the way back to 2009! In theory, this isn’t a big deal as it was only about 15 or 20 messages, but I found that this was a good time to do a bit of troubleshooting.
As it turns out, after removing the email account and re-adding it, the older messages disappeared. When I searched for the word “itinerary” only one message showed up followed by an option to “Continue Search on Server”. After hitting this option, the iPhone pulled in the 15 or 20 other messages, saving them in the phone, permanently.
Now, like mentioned before, in this case it is not a big deal, but what if a user searches for messages from a single person and accidentally pulls down 1,000 messages from the server? This could turn into a legitimate issue.
Good news is, this problem is easily solved by removing the account. When you add it again, those messages don’t return unless you ask them to.
I have recreated this problem thrice on my iPhone 4, with the cause and solution being the same, just to triple check my findings.
Happy deleting!
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