Duplicating iCloud Contacts - Microsoft Exchange
If you’re seeing duplicate contacts, go to the iCloud website and login to check if your contacts are duplicated there (icloud.com/contacts).
If your contacts are duplicated within iCloud (via the web page) you will have to call support. If you were the one who duplicated it (importing the same address book multiple times) there probably isn’t much they will do for you, though.
If you do not see them within the web page but still see them on your phone, it may be because your Microsoft Exchange account contacts are being synced with iCloud. Then, iCloud is pushing those contacts back to your phone as iCloud contacts.
There are two ways to relieve this issue. One is to stop using one of the contact accounts. The second way is to start using iCloud for your personal contacts and Microsoft Exchange for your business contacts.
One of my users followed that advise and his iPhone’s address book isn’t a disaster anymore.
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